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This is the section where all information about individual and corporate customers is kept. It provides ease of use with advanced search and listing features. You can access sales, service, current status and other records about the customer from a single screen.
This is the section where all information about individual and corporate customers is kept. It provides ease of use with advanced search and listing features. You can access sales, service, current status and other records about the customer from a single screen.
Provide offers and schedule appointments based on customer requests from your website and call center.
It is the module where the company can define its products, devices, materials and services according to groups and subgroups and determine the purchase, sales price, VAT amount and rates. It meets all the needs in this field with its mass transfer from Excel and fast price update features.
Create packages for your products and services, use these packages in your offers, and save time.
Track the inflow and outflow of field service vehicles and your central warehouse’s product and material stocks.
Keep track of all current accounts of customers, suppliers and employees, as well as all accounting transactions such as income, expenses, cash, and bank accounts.
Keep records of your purchase and sales delivery notes and invoices regarding your transactions with your suppliers and customers.
It allows you to send all kinds of notifications, announcements or information to your customers and suppliers via SMS, either collectively or individually, by creating templates or instantly. You can create SMS groups and send special SMS only to these groups, and report successful and unsuccessful SMS sendings.
It allows you to send all kinds of notifications, announcements or information to your customers and suppliers by email, either collectively or individually, by creating templates or instantly. You can create e-mail groups and send e-mails only to these groups, and report successful and unsuccessful e-mails.
It is a module that allows the system administrator to back up the system at any time and to revert to any backup. With the automatic backup feature, the system can automatically back up itself at the desired time zone.
It is the module where the company can define its personnel, create their salaries, advances, etc. accruals, make payments and track personnel current accounts.
It is a module developed for companies providing services through subcontractors to transfer work orders to their subcontractors, track their transactions, keep records of their progress payments and progress payments, and facilitate subcontractor transactions.
It is a module that allows the area where the project, installation or renovation will be done and the customer needs to be seen in advance and the necessary records to be taken. It can be used from both the web application and the mobile application.
It is an application that allows customers who want a product, service, device or spare part offer to prepare and send offers quickly, practically and easily, and to track the status and processes of the offers sent. The entire workflow in the offer process can be easily tracked.
It allows the company to record and manage sales of products, devices, materials, services and maintenance services, and to make queries and filters based on criteria such as date range, personnel, customers etc. The manager can track the entire turnover of his company with its advanced features.
It is a form wizard developed for the purpose of filling out and confirming forms regarding the operations performed by the technical personnel in the field during service operations. The system administrator can develop a form according to the data he wants to collect from the field.
It is a module that can be used to measure customer satisfaction, comments and evaluations about service operations, personnel and the company by creating both post-service and general service evaluation surveys. It works according to the international 5-point Likert format and reports the results…
It allows the opening of system accounts for personnel who will use the system within the company and the definition of their roles within the system.
It is the module where users in the system are authorized based on their roles in terms of modules, screens and operations. The user can see the module or screen in their account based on the role they are affiliated with. Viewing, Adding / Editing and Deleting Authorizations can be granted.
The system logs all entries and exits of employees based on time and IP, keeps records of the transactions performed, and with the manual backup feature, all records are backed up at any time.
The system keeps a LOG record of users’ IP addresses, time of entry into the system, and transactions made within the system based on branch, user, date, and transaction. The system administrator can report transactions according to the desired criteria.
This is the module where maintenance and service operations of devices and products are carried out in the workshop. Records of all spare part replacement, repair and maintenance operations related to devices and products that come from the field or brought by the customer can be tracked and reported on the basis of device, technician, date and status. The customer can follow the notifications about the status of the device via SMS, E-mail and website.
This is the module where the warranty processes of the products and devices that the company sells and the warranty processes of the devices and products that it provides service as an authorized service will be managed. The services provided under warranty and the replaced parts and materials can also be tracked through the system.
This is the module where instant messaging and information flow will be carried out over the system between personnel working both within the company and in the field. With this module, information flow is transferred from personal applications to the company environment, helping to create corporate memory.
It is a module that allows all sales, service, maintenance and other activities in the company’s branches in different locations to be carried out from a single point.
It helps the company manage its authorized service network across the country, manage commissioning, service and maintenance activities under warranty, track the entitlements of its services arising from warranty transactions and monitor customer satisfaction.
This is the module where the records of personnel on paid or unpaid leave are kept and their leave periods are tracked. Personnel on leave do not appear in the service operations module and work orders are not transferred. It works under the Personnel Module.
Create planned maintenance services for your regular customers.
Have your field service teams approve the completed service with a customer signature, and have your staff take a photo of the work done.
EKİBİM SAHADA
Excel templates make it easier and save time to transfer existing customer information, product, device and material stocks to the system, especially during system installation processes.
It allows the company to send all kinds of SMS messages to its customers and business partners, from service appointment reminders to transaction result notifications, from announcements to definitions, using the company or brand name. It increases the strength of its corporate identity.
It allows customers to track and learn the status of the products and devices they deliver to the workshop by entering the necessary information on the website.
It is a request form that allows customers to write their requests and complaints on the company’s website. The form is sent to those waiting for action in the Call Center Request module and makes it easier to follow up.
It is an integration developed to help obtain the location of customer addresses and to help technical personnel in the field reach the address without wasting time during service operations.
It is an integration that allows you to send notifications such as campaigns and discounts to your potential or existing customers with permission through IYS (Message Management System) integration.
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