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WEBSITE REQUEST INTEGRATION
With website request integration, be instantly informed about requests such as complaints, service, appointments, technical support, malfunctions, offers, etc. filled from your website. Remember, effectively managing the requests coming from your website is one of the most important ways to increase customer satisfaction.
Manage Requests from Customers
With Request Management, you can manage your requests coming to the call center or support center via phone, e-mail or external form integrated into your website, you can record the relevant person/companies in the system or open support or service by associating them with an existing record. You can evaluate your periodic work performance by reporting the incoming requests according to criteria such as date, request subject, request status, and how the request was opened (automatically received from the website and opened by the call center).
TAKE ACTION ACCORDING TO INCOMING REQUESTS
Integrate the incoming requests with the offer and order first, or create a service appointment by directly processing them according to their qualities. Create a work plan, reduce time losses. Regularly reviewing your request management process allows you to analyze which requests come frequently and which problems are repeated.
